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Can Outsourced Tech Support Improve Your Company’s Online Security?


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Most businesses nowadays can’t survive without a reliable IT infrastructure, regardless of size and number of employees. And this infrastructure is not just about the internal devices used for everyday business operations.

You may want to improve data accessibility and allow for remote work opportunities. For this, you will need to find and set up a reliable cloud service, use VPN services, or learn how to layer your security system in order to provide secure connections from outside the network.

These sorts of activities (and more) are usually assigned to a company’s in-house IT department, which is in charge of technical support and services. However, small and medium-sized businesses may not have the necessary budget and resources for an entire department.

That’s when they will consider outsourcing their tech support needs. But is this a good option considering the current security risks? Let’s see!

Easy Access to High-Level Expertise

Tech support companies work with experienced IT specialists with a strong technical background and solid certifications. Plus, these specialists work with multiple companies so they get to see and test different scenarios, including situations that involve security risks and threats.

Also, considering that many small and medium-sized businesses have been targeted by cybercriminals recently, this type of knowledge and expertise is extremely valuable. When you work with a reliable IT support expert, you have the chance to learn from IT security incidents without having to go through the experience yourself.

Increased Levels of Security

An in-house IT team won’t be as effective as a service that constantly monitors your business and raises the alarm when an incident occurs. Plus, you can have a team of specialists on-site, working on solving the problem as soon as there is a problem.

Given that the pandemic provided cybercriminals with the perfect ground to increase their attacks, nowadays, proper security is more important than ever. According to the latest Accenture report, the number of attacks has increased by 31% in 2021 compared to 2020.

Plus, many of them are successful which can lead to difficult scenarios such as data leaks or ransomware.

Now, if you are unfortunate enough to suffer from a data breach, wouldn’t you want to have a team of experienced security specialists working on it?

Trust & Professionalism

While it is true that outsourcing requires a certain level of trust, so does an in-house IT department. On the upside, you don’t spend time and money on training if you choose to go with outsourcing.

All reliable outsourcing companies will work hard to respect their contractual obligations in order to maintain and increase customer satisfaction. After all, in this line of work, a rumor of misconduct is enough to bring a company down!

A Versatile & Scalable Solution

As your business grows, your security needs will change. This usually means managing more employees and devices, having multiple secure connections for remote access, better phishing detection systems, and more advanced employee training sessions.

Companies that outsource these needs find it more cost-efficient as it often means less downtime for implementations, fewer errors, and easier access to the latest developments in the field. Overall, outsourcing your tech support service can protect your business against common cybersecurity crimes but it can also prepare your business for any future threats.

As a result, you’ll be able to focus more on growth and less on how to keep your assets safe and sound.

Key Takeaways

Outsourced tech support is a great option when you want a better security system for your business, with a multilayer approach. It’s also a way to cut down on costs and other resources while providing your business with easy access to highly-trained experts.

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