Start-ups

Embracing the Customer Mindset to Craft The Perfect Experience for Them

Photo by mentatdgt from Pexels

When a person decides to go out for a drink or meal, whether it be with a friend, coworker, or group, there are three fundamental things that will shape their night into a positive experience:

  • Timing
  • Service
  • Atmosphere

Each of these elements plays an essential role in the customer experience and, when balanced properly, can foster an outing that will bring customers back for more.

Timing

Timing is everything for a customer, including how busy an establishment is and frequency of service. To ensure a positive customer experience, plan ahead for times that you know will be busy. For example, on a Saturday night, you may want to schedule additional servers and try to accommodate more seating to ensure that patrons are not waiting too long for service.

Establishments can also provide customers with a realistic timeline for when they can expect their order. Sometimes, informing a customer that an order may experience a 10-20 minute delay can help manage their expectations and make all the difference.

Service

Customer service is undoubtedly the most important factor when creating a unique customer experience. The good news is, this is the factor that an establishment has the most influence over.

Good service is easy to achieve when you know what your customer is looking for and, the majority of the time, customers aren’t looking for much.

At the end of the day, customers are looking for their server to check up on them somewhat frequently, and are looking for seamless accommodations whether that be for food allergies or accessibility.

That said, there are aspects of good service that require training, especially when serving alcohol. Understanding things like blood alcohol concentration

and the proportionality of drinks to the body weight and height of a customer are concepts that a responsible beverage service training program will cover.

To ensure your alcohol service is safe, efficient, and enjoyable, enroll in an RBS training program today!

Atmosphere

Now, the final piece of the puzzle of an ideal customer experience is an establishment’s atmosphere.

When we think about the atmosphere of a restaurant, we often only consider surface-level attributes.  The décor, the type of crowds attracted to the restaurant, how big it is, the layout of where the tables are placed in relation to where the alcohol is served, where foot traffic travels, and the genre of music being played.

While important to the aesthetic of an establishment

, atmosphere goes beyond that. What matters to the customer and can influence their night is the atmosphere of the staff. How a staff team interacts and functions together, and how that dynamic is portrayed when serving alcoholic beverages.

What it all means

Ultimately, a customer’s night out is heavily determined by their personal attitude. Nonetheless, purveyors of alcoholic beverages, especially within the food-service industry, can do their part in fostering a safe and positive experience.

Innov8tiv.com

Innov8tiv is a dynamic Web source for technology news, resources and innovation, with a special focus on the entrepreneurial advances of Africans on the continent as well as in the Diaspora. This site seeks to not only inform consumers and companies about the latest in tech trends and ideologies, but to shed light on a phenomenon often ignored: the inventive, life-changing and creative engine that exists in Africa and among leaders of color around the world, including the UK, the Caribbean, Australia, and Asia. Send story ideas to info@innov8tiv.com

Recent Posts

5 Famous Professional Poker Players in the World

Image by Nyoman Suartawan from Pixabay Millions of people across the globe enjoy a good…

1 day ago

Things To Do After Buying a New Car

Image by PIRO4D from Pixabay  Are you on the market for a brand-new car for…

1 day ago

How Bitcoin Mining Hosting Works in 2022

Do you follow changes in the world? If you monitor it all the time, you…

1 day ago

Five Ways Construction Equipment Tracking Helps Companies

Photo by Mael BALLAND on Unsplash Running a construction operation is a stressful job and…

2 days ago

Understanding Facebook Ads Management Services

This may come as a surprise, but advertising on Facebook is one of the most…

2 days ago

4 Things to Look Out for When Getting Your First Credit Card

Image Source: Pixabay Credit cards have become one of the most widely accepted forms of…

2 days ago