During the commemoration of Dana Air 9th anniversary as a scheduled flight operator – which happened yesterday – Obi Mbanuzuo, the airline Chief Operating Officer/ Accountable Manager proudly disclosed that in the last nine years, the airline has flown over 2.7 million passengers. Mbanuzuo attributes this feet to the on-time performance of the airline.
He further says that what kept Dana Air going is, “We also took our safety standards a notch higher with our membership of the International Air Transport Association and as per stats from the regulators and considering the number of flights we operate daily, we have not disappointed our guests. Our goal isn’t to improve on what has been achieved, but to totally re-imagine it.”
Mbanuzuo said ever since the airline commenced flight operations back on November 10, 2008, Dana Air has created an exemplary model and set the standards higher in the Nigerian airspace.
“We are also proud to have flown over 2.7 million passengers in the last nine years of our operation and the fact that our on-time performance, world-class inflight service, and customer-centric innovations are still unrivaled. This is testament to our obvious passion to keep flying high and offering the best of air transport in the industry.”
As for jobs creation in Nigeria, Mbanuzuo said Dana Air is committed “to supporting our ‘own’ while still encouraging professionalism and growth in the Nigerian aviation industry.” This policy has led to the recruitment and constant training of Nigerian pilots.
Dana Air also introduced ‘The Special Service Unit,’ a customer service program the airline says raises the bar on customer care in the aviation industry. The Special Service Unit consists of highly trained staff put on the ground to attend to the urgent needs of customers at the Abuja, Lagos, and Uyo airports.
“And for our digital guests who love to avoid the queues, our self-check-in kiosks at MMA2, the first of its kind at the terminal is serving their purpose.”