Nigeria’s market leader in mobile money transactions support, Paga has announced an increase in the number of bank transactions limit. A move said to allow the platform accommodate more transactions.
The announcement was made by Paga’s CEO, Tayo Oviosu as part of the company’s address to recent complaints by customers. Over the last few days, customers have been experiencing downtime when making Deposit to Bank transactions. The downtime is as a result of Paga transactions hitting their allowed transactions limits as set by the CBN on the banks.
In an email sent to customers, Tayo explains, “In fact, we have been hitting this limit more regularly over the past few weeks; and this is a bittersweet situation for us.”
For Paga, hitting its transaction limit is both a blessing and a curse. While it goes to show that Nigerians are adopting Paga as means for depositing to their bank accounts in their millions. It also shows Paga’s inability to satisfy its customers’ needs for numerous transactions per day.
No company worth its salt would like to be labelled, as incapable of delivering high orders for its clients. Thus, Paga has made the necessary arrangement to raise its limit of daily Deposit to Bank transactions and hopefully never have to deal with a disappointed customer as far as that particular service is concerned.
Additionally, Paga has negotiated a sustainable arrangement that will see its limit increase as its business transactions growth demands. Thus, should there be any downtime in future at Paga, it should not be as a result of the company hitting its transaction limit.
Paga has further implemented a backup routing to banks; meaning when you attempt a Deposit to Bank transaction and Paga’s primary route fails to execute. Your transaction will be automatically rerouted and executed on another route.
These improvements are said to go live starting next week. Thus, going forward as from next week, Paga’s Deposit to Bank transactions should have no downtime and should be more reliable.