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Service Mapping: How To Create & Use Service Maps


Life is much better when there are reasonable activities aimed at meeting the needs of people and society in general. The most common types of services are auditing, banking, advertising, marketing, consulting, education, mediation, trade, distribution, information, utilities, household services. This list could go on endlessly, because in every case there are certain services from advanced professionals. To better organize everything there is a simple enough way. A graphical chart, which shows the material and informational aspects necessary to present the product, service to the end user. Service mapping allows you to see their features and properly control them. In this case, you will benefit from Mappitall, which provides services for data analysis, mapping and web application development. And now let’s learn more about mapping and its particularities.

What is a Service Map?

Service mapping is a key part of the service management process. It is the mapping that illustrates the various components on which all processes rest. This includes the people involved, the infrastructure, the applications, the settings, etc.

It also shows how the individual components of a service relate to one another, how they are controlled, and how they are delivered. Mapping is essentially helping you make the right decisions. It enables everything to be organized correctly. Its use makes it possible to:

  • systematize;
  • retrieve;
  • analyze;
  • understand the vast amounts of data that are stored in various places.

Service mapping acts as a reference tool that demonstrates the relationships and dependencies between services across the entire spectrum of its lifecycle. It’s an ideal tool for businesses. It is the practice of charting and documenting all of the components required to operate each service provided by an organization, enabling services to be managed.

Mapping can also vary depending on your goals. It is divided into comprehensive and simple. It includes:

  • mapping of application discovery and dependencies,
  • value stream mapping,
  • value chain mapping,
  • business opportunity mapping.

Service Mapping Use Cases

Service maps are much more useful than they may seem at first glance. Not only the visualization of all components works here, but also the multipurpose nature of usage. Here are some examples:

Portfolio management

Presenting your services properly is really important. And in this case, mapping plays a significant role. Portfolio management shows that your company has the right and effective services, which are active in the business strategy. In this case, mapping helps visualize the main service components. In this way, decisions on investments, problem solving, and future goals are made easier.

Relationship Management

This is also an important criterion for any business. Relationship is the communication with the parties concerning the issues of interest, customer needs, service, expectations, quality of service, etc. In this case mapping improves the formulation of customer needs and a clear understanding of it, planning further actions, developing quality services and planning all the details.

Business Analysis

This is also related to customer needs. Mapping enables you to identify and explain solutions to create a comfortable environment for customers and meet their requirements. It is about an information system that covers the technical requirements of the job. Mapping allows you to evaluate proposed options for parties of interest and ways to resolve inconsistencies.

Configuration Management

Mapping also ensures that the necessary and reliable information about the configuration of service components is available. This works great for risk analysis, planning and cost allocation, link analysis, etc.

Mapping is also useful for other purposes where visual organization of data is needed and important.

Service Mapping Steps

The Microsoft Operations Framework reveals the basic steps for creating service mapping:

  • Define the team. The first step is a functional team, which will consist of representatives managing components of the service provided, as well as experts with knowledge of mapping. Achieving goals without a cohesive team will be difficult, because it is unlikely that one person or several have all the necessary knowledge about the service processes and even more so about working with mapping.
  • Find a mapping template. Every scheme has certain rules and with the help of templates it will be easier to stick to them.
  • Determine the appropriate level of resolution. Maps need to be comfortable. Therefore, the level of detail is also essential. Choose something medium, because too small a scale will not allow you to manage services, and too detailed will cause difficulties.
  • Choose services for mapping. Here you need to focus on priorities. Identify the key and significant services that generate more revenue.
  • Data collection. Information needs to be taken from different sources. In addition, it should be reliable and fully disclose the basics of the service’s components.
  • Maintaining service maps. A responsible person should keep a service map and deliver the information to interested people.


Mapping services are a convenient and useful data organization that helps at different stages of business development and operations. They are suitable for various industries, because it facilitates certain processes by providing information visually. In order to achieve maximum efficiency from mapping, the best choice is to turn to professionals, because they know exactly how to manage everything.

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