One of the world biggest online stores Amazon is expanding its footprint in South Africa and is currently looking for staff to help it achieve just that. That is to say, Amazon.com is currently recruiting employees in South Africa, and below are the list of job openings.
According to Reuters, Amazon will become the sole tenant at the new, modern eight-storty office building scheduled to be opened in August this year. The online store has also put out job openings ads in Cape Town, the city that played a key role in its early development of the Amazon Web Services (AWS) cloud-computing business.
Geoff Brown, the AWS’ sub-Saharan Africa regional manager told Reuters, “As more South African customers and partners continue to choose AWS as their cloud provider we continue to hire more staff into our offices in Cape Town and Johannesburg.”
The Amazon jobs portal currently shows 77 full-time jobs openings. The jobs are advertised in categories including openings for software developers to customer service agents. Though most of the jobs listed require a list of basic and preferred qualifications accompanied by in-depth description of their duties.
Amazon goes ahead to declare that the job appointment will be on an equal opportunity basis and welcomes application from all members of the public with relevant qualifications. Irrespective of their race, religion, gender, age, sexual orientations, and disability.
“Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas,” Amazon stated.
Below are some of the job openings at Amazon South Africa:
#1 – Software Development Engineer – Test Specialist
You will be responsible for defining and designing our testing processes and developing repeatable and automated test systems.
You will work with product managers, software development managers and software development engineers on our teams to identify use cases, define test strategies and implement automated test cases in order to report to stakeholders on the quality and reliability of our products.
Basic qualifications
Bachelor’s Degree in Computer Science or related field
3+ years’ professional software development experience
Knowledge of test processes, methodologies, tools, and technology
Experience in black and grey box functional and UI testing (both manual and automated)
A deep understanding of web technologies including HTML, the DOM, HTTP, JavaScript etc
Experience with Java, C# or other object-oriented language, and with scripting languages like Ruby or Python
Strong customer focus, written and verbal communication skills and analytical abilities.
#2 – AWS Customer Service – Program Manager
As a Program Manager for AWS Support, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs.
Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives technical scoping as needed. leading and developing complex global programs, projects, tests and research in order to drive organization-wide and customer-centric solutions.
Basic qualifications
A bachelor’s degree in business, statistics, applied mathematics, computer science, or engineering is required. An advanced degree from a highly respected academic institution is strongly preferred
5+ years’ experience developing organization-wide and customer-centric solutions that drive business decisions and actions
5+ years developing programs, projects, tests and research that work with diverse groups across the organization
Proven track record of being able to learn, develop and implement new technologies, ideas and initiative
Six Sigma and/or LEAN Green Belt Certification
Formal Project Management Certification (PMP / Prince2
Extensive hands-on experience working across multiple disciplines presenting findings to an executive audience and publishing findings in written format.
#3 – Kindle Direct Publishing Support Analyst
(includes positions for Italian, Spanish, French, Chinese, and German speakers)
Amazon’s Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store.
The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
Basic qualifications
Proven additional language and English verbal and written fluency skills
1+ years of previous experience in a contact center environment
Demonstrated verbal and written communication skills with external/internal parties
Proven ability to understand complex issues.
#4 – Senior Product Manager: Event Management
The AWS Kumo Product Management team is looking for a smart, customer-focused, and creative leader with a strong background in product innovation to define, develop and deliver the product strategy for our Event Management team and own our Personal Health Dashboard.
The Personal Health Dashboard keeps customers informed of the health of their AWS resources. In AWS we look for strong owners to lead the definition and delivery of their product space. We have a large team of personable and tenured product managers to partner with.
Basic qualifications
5+ years of experience in a technical leadership role within e-commerce, online advertising or other related domains
Strong track record of shaping business strategy for technical products or services
Experience in setting product definitions and roadmaps
Experience working cross functionally with development, design, and marketing teams
Excellent oral and written communication skills with the ability to influence others internally and externally
Ability to analyze data, problem-solve, and scope business requirements.
#5 – Operations Manager: AWS Customer Service
The Operations Manager will set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions.
Basic qualifications
5+ years relevant experience managing customer service team (from associates to managers)
Direct experience in Contact Center Operations (Customer Service, Technical Support, Sales, or Collections)
Strong oral (speaking, listening, interpretation) and written communication skills
Able to work in an ambiguous, internet-speed environment
Absolute passion for ensuring a great customer experience with every contact
A record of driving projects to improve support-related processes
Flexible work schedules (weekends and/or evenings).
You can check out the full list of job openings at Amazon South Africa at this >> link <<.
